Yes, I get that you want me to jump ..but how high? (Key Performance Indicators)
Often we just expect our staff to just know that things have to be done to a certain standard without actually quantifying that standard. TKO provides a simple model for you to document the standards that you expect.
It works on a simple system of classifying
- What is a commendable outcome?
- What meets the organisations standard?
- What is considered unsatisfactory?
TKO Key Performance Indicators